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Legendary Customer Service for Administrative or Academic Support Staff and Teachers

Education Technology Innovation in Education Leadership

1 December 2021 (Wednesday) - 11:00 AM - 12:00 PM

If you want to make an educator cringe, use the word customer when referring to students or parents. No educator wants to think of their school as a business, but we all want to be treated like customers when we focus on what good customer service is. Customers are traditionally defined as buying a product or service from an organization based on its perceived value or reputation. The value and reputation are directly affected by how everyone connected to that organization is treated.

If you want to increase the real value and benefit of working and learning at your school, you need to accept that we are all working in service to one another to realize the vision and mission of our schools.

If you want to increase the real value and benefit of working and learning at your school, then you need to accept that we are all working in service to each other for the purpose of realizing the vision and mission of our schools.

By the end of the session, participants will/can…
1. Make a commitment to legendary service
2. Know your customers (students, parents, teachers) and their preferences
3. Form longstanding first and last impressions on customers
4. Being responsive to the needs of customers

View video Page

As a visitor you can view up to two presentations per month after that you will be required to subscribe to 21CLHK

Student Session

This inspirational session is open to students from schools with a paying educator. Registration links available in conference app once you register.

Presenters

Henry Wong

Managing Partner, PDAcademia

ABOUT THE ORGANIZER

21st Century Learning International is run by highly experienced educators and delivers world class conferences and events aligning with our mission of “Building Communities of Learners”. 21CLI also provides consultancy services for schools and school groups with a special emphasis on the use of technology for administration, learning and teaching. 21CLHK is one of 6 annual conferences in the 21CLI portfolio.
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